At BYLD Group, we are committed to providing high-quality training programs to our participants. We understand that sometimes circumstances may require you to cancel your participation or request a refund. This Refund and Cancellation Policy outlines the procedures and conditions for cancelling your registration and requesting a refund for our open and public training programs.
1. Registration and Payment
1.1. Registration Process
- To enrol in any of our open and public training programs, you must complete the registration process on our website or through our authorized partners.
- Payment must be made in full at the time of registration or as specified in the program details.
2. Cancellation and Refund Requests
2.1. Participant Cancellation
- If you need to cancel your participation in a training program, you must notify us in writing by email, using the contact information provided on our website.
- Cancellation requests must be received at least 15 days before the scheduled start date of the program.
2.2. BYLD Group Cancellation
- BYLD Group reserves the right to cancel a training program due to insufficient enrolment, instructor unavailability, or other unforeseen circumstances. In such cases, participants will be notified at the earliest opportunity, and a full refund will be provided.
3. Refund Policy
3.1. Refund Amount
- If a participant cancels their registration at least 15 days before the program’s start date, a full refund of the program fee will be issued, excluding any non-refundable fees mentioned during the registration process. This will be subject to deductibles like 2% Admin charges and Tax compliance, if any.
3.2. Late Cancellation
- Cancellation requests received between than 15 to 7 days before the program start date may be subject to a cancellation fee of 50% + Expenses and Taxes, if applicable.
3.3. No-Show
- Participants who do not attend the program without prior notice will not be eligible for a refund.
3.4. BYLD Group Cancellation
- If BYLD Group cancels a training program, participants will receive a full refund of all fees paid, including any non-refundable fees.
4. Substitution
If you are unable to attend a training program, you may request to substitute another individual to attend in your place. This substitution request must be made in writing and submitted to BYLD Group at least 15 days before the program start date. There may be a fee associated with processing substitutions.
5. Transfers
In some cases, BYLD Group may allow participants to transfer their registration to a different session or program. Transfer requests must be made in writing and are subject to availability and any associated fees.
6. Participant Responsibilities
Participants are responsible for ensuring that they meet the prerequisites and requirements for the training program. Failure to meet these requirements may result in dismissal from the program without a refund.
7. Contact Information
All cancellation, refund, substitution, and transfer requests should be sent to BYLD Group via email or through the contact information provided on our website.
8. Review and Amendment
BYLD Group reserves the right to review and amend this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all future registrations.
BYLD Group is committed to providing transparency and fairness in our refund and cancellation policy for open and public training programs. We aim to accommodate our participants while also ensuring the sustainability of our training services. If you have any questions or concerns, please contact us through our provided contact information for further assistance.
